Your personal data is fully secure at dbg99. We clearly explain what information we collect, why we collect it, and how we keep it protected.
Welcome to the dbg99 platform. This Privacy Policy ("Policy") outlines our commitment to collecting, storing, using, and protecting the personal information of dbg99 website and application users. This Policy is built in accordance with international data protection standards and applicable local laws.
By registering or using our services on dbg99, you agree to the terms set out in this Privacy Policy. We want you to have a clear understanding of what we use your data for and what rights you have. If you have any questions, you are welcome to reach out to our support team at any time.
This Policy is written in English and has been drafted with users in Bangladesh in mind. We have aimed to explain everything in plain, straightforward language, free from legal jargon.
The dbg99 Promise: We never sell your personal data. Only the minimum information necessary to operate our services is shared with third parties.
Dbg99 collects information from you in several ways. Below is a detailed breakdown of what data is collected and why:
| Types of Information | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | To Complete Age Verification and KYC |
| Contact Information | Mobile number, email address | For account verification and communication purposes |
| Financial Information | Mobile Banking/Nagad number, transaction history | For Payment Processing and Fraud Prevention |
| Technical Information | IP address, device information, browser type | For Security and Platform Improvement |
| Gameplay Data | Game history, bet amounts, wins/losses | For Responsible Gaming Monitoring |
When you use our platform, certain information is collected automatically — through cookies, log files, and tracking technologies. This data does not directly identify you, but it helps us improve the quality of our platform.
dbg99 collects only the information truly necessary to provide our services. Collecting data beyond what is needed goes against our policy.
Dbg99 uses the data it collects for the purposes listed below. Each use has a specific reason behind it, and we never misuse your information:
If you no longer wish to receive marketing communications, you can withdraw your consent at any time by contacting our support team. Please note that essential account-related communications cannot be turned off.
Dbg99 uses industry-leading security technology to protect your personal and financial information. The core pillars of our protection framework are:
That said, no method of transmission over the internet is 100% secure. We strongly encourage you to stay vigilant — use a strong password, keep 2FA enabled, and never share your login credentials with anyone.
dbg99 will never ask for your password or OTP via email or message. If you receive such a request, contact our support team immediately.
Dbg99 uses cookies and similar technologies to improve the experience for website users. Cookies are small text files stored on your device.
Cookies can be managed or deleted through the settings of most browsers. However, disabling cookies may prevent certain features of the platform from functioning correctly.
As a dbg99 user, you have the following rights over your own data. Contact our support team to exercise any of these rights:
Dbg99 believes your data belongs to you. That is why we give you full control over it.
You can request a full copy of all the information we hold about you.
You may request that incorrect or outdated information be updated or corrected.
In specific situations, you may request the permanent deletion of your personal data.
You may request a temporary restriction on how your information is used in certain circumstances.
You can request your data in a structured format and transfer it to another service.
You may object at any time to your information being used for marketing or profiling purposes.
To exercise any of these rights, please contact our support team. We aim to respond within 30 business days.
Dbg99 retains your data only for as long as necessary — no longer. All information is kept while your account is active. After account closure, certain data may be retained for up to 5 years to meet legal obligations.
Once the applicable retention period has expired, data is securely deleted or anonymized so that it can no longer be used to identify you.
Dbg99 is strictly for users aged 18 and above. We do not knowingly collect information from minors.
Age verification is carried out at the point of registration. If there is any suspicion that an account has been created by a minor, that account will be suspended immediately and any collected data will be deleted.
If you become aware that a minor is using our platform, please contact our support team immediately. Taking action promptly is essential to keeping them safe.
For any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please reach out to us through the following:
We typically respond to privacy-related requests within 72 hours. For urgent matters, using live chat will get you a faster resolution.
If this Privacy Policy changes, you will be notified in advance at your registered email address and the last updated date on this page will be revised accordingly.
Dbg99 does not just follow the rules — we are genuinely committed to earning and keeping your trust.
Every transaction and piece of personal data is encrypted with 256-bit SSL. No one can intercept it in transit.
The identity verification process is fully transparent. Your documents are used solely for verification and for no other purpose.
Dbg99 never sells or rents your personal data to third parties — this is a core principle we do not compromise on.
Manage your marketing consent, cookie preferences, and data deletion requests — all in one place, entirely on your terms.
Regular system audits are conducted by independent third-party experts to ensure the highest level of security.
For any privacy-related questions, our support team is always here to help you.