Gaming should be a source of fun, not stress. dbg99 believes every player's safety and well-being comes before everything else.
Responsible gaming at dbg99 is more than following rules — it's a mindset, a way of life. When you play, the goal should be entertainment and enjoyment. But when gaming gets out of control, it can seriously harm your personal life, family, and financial stability.
The core principles of responsible gaming are: knowing your budget, sticking to time limits, not chasing losses, and never treating gaming as a source of income. dbg99 believes every player should have easy access to this information so they can keep their experience safe and enjoyable.
Every user on our platform has access to a range of protection tools — from deposit limits to full self-exclusion, everything is within your reach. We want you to stay in control at all times, because staying in control is the key to genuine enjoyment.
Gaming is always meant to be entertainment. If you feel like you're losing control, contact our support team right away.
Dbg99 lets you shape your gaming experience entirely on your own terms. You can set separate limits for how much you spend and how long you play — whatever feels right for you. That's not a sign of weakness; it's the mark of a smart player.
Every limit can be changed at any time from your account settings. Decreasing a limit takes effect immediately, while increasing one is subject to a waiting period — this is intentional, to prevent impulsive decisions.
Requests to increase a limit take 24 hours to come into effect. This delay is intentional — it's there to protect you.
Sometimes the best decision is to take a break. With dbg99's self-exclusion feature, you can suspend your account for a set period or permanently. During this time, you will not be able to play any games or make deposits.
You can choose a self-exclusion period that suits your needs — from a short break to a permanent closure. Once activated, self-exclusion cannot be cancelled before the period ends, ensuring you get a genuine break.
One-Day Break
One-Week Break
One-Month Break
Permanent Account Closure
Log in to your dbg99 account and go to Profile Settings.
Go to Settings and select the "Responsible Gaming" tab.
Choose the self-exclusion duration that works best for you.
Once confirmed, the action takes effect immediately. A confirmation email will be sent to you.
Do not attempt to open a new account while self-exclusion is active. Our system detects duplicate accounts and closes them immediately.
People often don't realize when gaming is causing problems in their lives. If you notice any of the signs below in yourself, it may be time to seek help. That's not weakness — it's self-awareness.
| Signs | Description | Level |
|---|---|---|
| Exceeding Your Budget | Repeatedly spending beyond your set budget | Warning |
| Losing Track of Time | Losing track of how long you've been playing | Warning |
| Difficulty Controlling Emotions | Feeling extremely angry or depressed after a loss | Important |
| Social Withdrawal | Spending less time with family and friends | Important |
| Chasing Losses | Chasing losses by placing more bets to recover lost money | Important |
| Concealment | Hiding your gaming habits from family | Important |
If you notice any of these signs in yourself, don't hesitate to reach out to our support team. We're here to help, not to judge.
Dbg99 strictly prohibits anyone under 18 from using the platform. Age verification is required during registration, and KYC documents may be requested in cases where eligibility is in doubt.
If you have children or teenagers at home, it is your responsibility to keep your gaming account and devices out of their reach. Please follow the tips below:
If you suspect a minor is using our platform, please notify our support team immediately.
We have built multiple tools to keep you safe — all right at your fingertips.
View your gaming sessions, spending, and winnings in real time on your dashboard. Stay aware of your own habits.
Set your own daily, weekly, and monthly deposit limits. Once configured, they apply automatically.
You will receive an automatic reminder when your session time is nearly up. Once the time limit is reached, your session ends automatically.
Suspend or permanently close your account at any time. During your break, you won't receive any promotional offers or temptations.
Download your full gaming history. Analyze your patterns and make informed decisions.
Automatic alerts are sent when you're approaching your limit. Stay aware in time, stop in time.
You don't have to face this alone. dbg99's support team and specialist services are always by your side.
Our 24/7 live chat support team is always ready. Feel free to talk to us about any gaming-related concerns. Your identity will be kept completely confidential.
For any responsible gaming matter, write to us by email. Our specialist team will respond within 24 hours.
[email protected]
Seek help from a professional psychologist or counselor to address problem gambling. dbg99 can help connect you with the right professional.
If someone close to you is struggling with a gaming problem, please reach out to us. We have guidelines available for family members as well.